Orders placed after 12pm EST are not guaranteed to ship same day. All orders will ship within 48 hours after the order has been placed. This guarantee does not apply to orders placed on holidays or on weekends.
Unless stated otherwise, some out-of-stock items may take 10-14 business days to restock. Customers will be notified in such circumstances and have the option to wait until items are restocked, reduce their order to include in-stock items, or to cancel their order entirely.
If an item is out of stock upon order placement and is back ordered, we will wait to ship your entire order once all items are accounted for. Since shipping costs are very high, we will not ship partial orders. Customers will have the option to reduce orders to in-stock items. In such cases, customers will receive a refund for items that are out of stock. See above for more details.
We use the following carriers to deliver our products:
If a tracking number is provided by a shipping carrier, we will provide this information alongside an order invoice. If you fail to receive tracking information for your order, feel free to contact us.
The rate in which you are charged for shipping is dependent on order weight, volume, and your location. Prior to final checkout, you will be shown the cost of shipping and you will have the opportunity to not place your order should the shipping costs deter you. Our shipping price is very close to our shipping cost; meaning that we do not make a profit from shipping.
In Store Pick Up
There will be no shipping charges for in store pick up. Orders placed with this shipping option will be ready for pick up within 48 hours of order placement. Feel free to call us to expedite this process. If you are charged a shipping rate for In Store Pick Up, contact us and we will refund you the shipping costs.
All eligible free shipping orders will travel via USPS Priority Mail, UPS Ground, or FedEx Ground at The Humble Candle's discretion. Free shipping only applies for orders shipped within the 48 contiguous states.
Certain characteristics will flag an order as ineligible for free shipping. These include but are not limited to the following:
- Orders whose weight is in excess of 40 lbs.
- Orders that cannot be shipped in a single package or whose package measures in excess of 72 inches in length.
- Any item deemed as Air Hazardous Material by the USPS or other shipping carriers.
- Any item that is a non-stock item or a special order item.
- Any item that creates an excessively large weight-to-size ratio or unusual weight/volume calculation.
Quilts sets are not eligible for free shipping.